Admin Errors and Messages Writing
Magento uses different types of dynamic messaging to alert users when:
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An error has occurred and blocks them in completing a task
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Users need to know important information before continuing a task
Types of Errors and Messages
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Information information. This messaging is not an error. It’s used when a person can continue with the task, but needs to be alerted regarding information critical to completing a task.
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Recoverable error. Used when a person is blocked and can only continue by taking an action to fix the problem.
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Not recoverable / catastrophic error. Used when a person can’t complete the task currently. Usually, it’s due to system error, server being down, etc. For ideal next steps for users, include a contact method to fix the issue. If a contact method isn’t available, provide guidance for the user to try again at a later time.
How to Write Errors Content
Use complete sentences and brief, exact, but conversational language.
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Avoid the following words – personal pronouns, “please”, and “sorry”.
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Specify what went wrong.
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Tell users how to fix the problem and continue the current task. If the problem can’t be resolved online, give users appropriate options to contact us or try again at a later time.
Tone and Language
Don’t blame the user or indicate that the user made a mistake.
Example:
- No – “You didn’t enter your email address. Enter your email address and click “Continue”."
- Yes – “An email address is required. Enter your email address and click “Continue”.”